Refund policy

Last updated: [26/07/2026]

Australia-Only Shipping

BAVR Performance currently sells and delivers products to customers within Australia only.

We do not accept or deliver international orders at this time.

Customers must provide a valid Australian delivery address during checkout.

Carbon Fibre Pre-Orders

All carbon-fibre products sold by BAVR Performance are pre-order and made-to-order products.

Production normally takes approximately 14 calendar days after the order is confirmed.

Once production and quality control are complete, products are shipped by air to Australia. Airfreight and final delivery normally take approximately 14–40 calendar days.

The estimated total timeframe from order confirmation to delivery is approximately 28–54 calendar days.

These timeframes are estimates and may be affected by factory closures, customs inspections, airline availability, public holidays, weather events or carrier delays.

Order Confirmation and Tracking

Customers will receive an order confirmation after payment has been successfully processed.

Tracking information will be provided when it becomes available.

Tracking may not be available during the manufacturing stage and may not update until the shipment reaches an international transit point or arrives in Australia.

Delivery Delays

If we reasonably expect an order to exceed the stated estimated timeframe, we will contact the customer with an updated delivery estimate.

The customer may choose to:

continue waiting for the order; or
request cancellation and a full refund.

Nothing in this section limits any rights available under the Australian Consumer Law.

Address Accuracy

Customers are responsible for providing a complete and accurate Australian delivery address.

BAVR Performance cannot guarantee that an address can be changed after production or shipping has commenced.

If an order is returned because an incorrect or incomplete address was supplied, the customer may be responsible for reasonable redelivery costs.

Split Deliveries

Orders containing multiple products may be manufactured or delivered separately.

Customers may receive more than one parcel or tracking number.

Shipping Damage

Where reasonably possible, customers should inspect the external packaging before accepting or signing for delivery.

If a parcel arrives damaged, please contact [BAVRPERFORMANCE01@gmail.com] and provide:

your order number;
photographs of all sides of the packaging;
photographs of the shipping label;
photographs of the internal packaging; and
photographs or video showing the damaged product.

We recommend reporting visible shipping damage within 48 hours of delivery so that we can contact the carrier promptly.

This recommended timeframe does not remove any rights available under the Australian Consumer Law.

Fitment Issues

Before purchasing, customers are responsible for checking the listed vehicle compatibility, including:

vehicle model;
production year;
chassis code;
body style;
trim level; and
bumper specification.

If you believe the correct product does not fit your vehicle, please provide:

your order number;
vehicle model, year and chassis code;
clear photographs of the product and vehicle;
photographs of all mounting points;
a continuous video demonstrating the fitment issue; and
the product’s T/H-code, where available.

Professional installation is strongly recommended.

Products must not be drilled, cut, trimmed or permanently modified before a fitment claim is assessed.

Damage caused by incorrect installation, excessive force or unauthorised modification is not covered unless the product was defective when supplied.

Lost or Missing Deliveries

If tracking shows that an order is lost, incorrectly delivered or materially delayed, please contact [BAVRPERFORMANCE01@gmail.com].

We may open an investigation with the carrier and request reasonable supporting information.

Where a product cannot be delivered within a reasonable time, an appropriate remedy may include replacement, cancellation or refund, depending on the circumstances and applicable law.